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| POSTED: August 2, 2010 |
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JOB TITLE: MANAGER, CUSTOMER EXPERIENCE (SENIOR ROLE in MAJOR BRANDED MERCH. AGENCY), to $140Ks + BONUS |
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LOCATION: CHICAGO |
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COMPANY/POSITION: This is the Agency you want to be with -- the "Google" of the Branded Merchandise World -- exclusive supplier to Fortune 200's with a business model that's rocking the entire industry. Vast growth plans pivot around this role, a high-impact senior management dynamo who'll motivate and grow a creative and operations team that's already exceeding customer expectations! Massive opportunity in a paradigm-shifting organization that has vast business on the books and looks to vault to number one in the industry. This role is responsible for management of the Operations Team (currently a dozen top performers) that handles top-tier corporate clients ranging from $500K to $15M a year. The team performs all customer interaction, product sourcing, account management, order entry and more. In a fast-paced, high-energy agency whose growth statistics challenge the imagination, this manager will shape, structure and staff the team to deliver exceptional performance at the lowest costs to drive the profitability of the already-exploding business. The Manager will provide direction and support to the team relating to specific client reequests and opportunities in identifying and negotiating solutions with suppliers. This pro will work closely with the Supply Chain, Accounting and IT Departments to ensure that all processes are designed and executed optimally. |
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KEY REQUIREMENT: Minimum 5 years' Managerial Experience including experience in a fast-paced, high-energy, rapidly growing environment. |
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RESPONSIBILITIES: The Manager will: --Manage assigned functions to provide exceptional customer service and highly efficient process-design and executiion; --Develop the potential of each team member to ensure that the company promotes from within whenever possible; --Collaborate with the Supply Chain, Accounting and IT Departments to ensure the absolute best design and execution of all processes; --Lead all projects as assigned; --And motivate the team to perform at their highest potential. |
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JOB REQUIREMENTS: Minimum 5 years' Managerial Experience including experience in a fast-paced, high-energy, rapidly growing environment. Must be a motivational manager with energy who's had success building and growing a high-functioning team. This pro will be detail-oriented, goal-oriented, persistent and always positive. He/She will be a skilled negotiator, adept problem solver, who always takes the initiative and works well in a team environment. Must have excellent written and oral communication skills, fearless in stressful situations and deadline pressures. Solid business sense and decisive (and incisive) decision-making abilities. Also: sound Microsoft Office skills including Excel, Word and PowerPoint. Bachelor's Degree preferred, but not required depending on breadth of experience. |
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COMPENSATION: Base Salary up to $140Ks Based on Experience, Plus Bonus |
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TODDNOTE: |
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REPLY TO: toddJOBS@yahoo.com |