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| POSTED: August 9, 2010 |
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JOB TITLE: PROGRAM MANAGER, TOP INCENTIVE MARKETING COMPANY, Competitive Pay; Strong Benefits |
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LOCATION: CHICAGO (Rosemont, IL) |
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COMPANY/POSITION: Marketing Innovators has an opening for an experienced, forward-thinking pro to join our team: the pivotal role of Program Manager will manage and implement new client programs and serve as client liaison for all existing programs. Our new Manager will lead client-implementation meetings, provide strategic and logistical guidance, document all program plans and deliverables, create test plans and perform quality controls and testing. He/She will ensure that all projects are on time, on budget and meet all client expectations. Marketing innovators International, Inc. is a recognized leader in the People Performance Management Industry. Our headquarters is in Rosemont, IL and our customers include Fortune 1000 companies who rely on our innovative solutions to inspire performance, reward loyalty and recognize excellence. We have a tight-knit, client-centered culture that has made us one of the nation’s leaders in the incentive marketing industry. |
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KEY REQUIREMENT: Minimum 3 to 5 years’ B2B customer service or project coordinator/management experience in the incentive, marketing or business services industries. Please see other key requirements below. |
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RESPONSIBILITIES: • Will collaborate with Solutions Consultant, Sales Staff and Operations personnel to create SOW’s for new clients and programs; • Will serve as the key contact between clients and internal departments throughout the life of the program, communicating feedback and requests to appropriate internal teams as expeditiously as possible; • Will be responsible for development, maintenance and management of program plans and timelines using project planning tools (Excel, Project and Outlook); • Will manage client expectations and ensure accurate delivery of contracted products and services with agreed-upon timelines and pricing; • Will provide regular updates to sales management on the status of programs and any potential obstacles that might affect deadlines or budgets; • Will be in charge of all accurate and timely invoicing of all program elements; • Will be responsible for all monthly and quarterly reporting, account profitability and financial statement and pricing models. |
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JOB REQUIREMENTS: • Bachelor’s Degree in Business or related field (with PMP Certification is desired); Associates Degree with relevant work experience and ability to obtain CMP certification within 12 months required; • 3 to 5 years’ B2B customer service or project coordinator/management experience in the incentive, marketing or business services industries; • Proven ability to articulate client requests to internal Operations personnel plus the ability to contribute to solution development while managing client expectations; • Excellent oral and written communication skills with the ability to express ideas and present data clearly and effectively; • Ability to handle multiple priorities and leverage internal and external resources to support programs; • Strong attention to detail and the ability to exercise discretion and independent judgment; • Knowledge of software and database systems, especially those dealing with order fulfillment, inventory management and customer relationship management; • Proficient with MS Office software as well as experience with project management tools; • Ability to work extended hours and travel off site (5%) as needed. |
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COMPENSATION: Competitive Base Salary based on Experience. Medical Insurance (PPO, HAS or HMO) with prescription coverage; Wellness Program; Dental Insurance, Vision Insurance, Employee Assistance Program (EAP), Flexible Spending Plan; Life and AD&D Insurance, Disability Insurance, 401K Retirement Plan with Match; Paid Time Off and Paid Holidays. |
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TODDNOTE: |
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REPLY TO: hr_admin@marketinginnovators.com |